Apps and Installations
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After years, Dropbox on PC has stopped working. It didn't start so I uninstalled to try reinstalling. The uninstaller didn't work, I had to use IO Bit uninstaller. Now I can't install Dropbox Desktop anymore, even with the installer off line. I get the error "Installation failed. The Dropbox installer did not start.
Hi @Davide P., sorry to hear about this.
Most likely, the app could not be installed because the uninstall process failed for some reason.
Could you try a complete uninstall following the steps in this article and let me know how it goes?
yes I tried all the suggestion but it doesn't work. As I said, it all started with Dropbox not running anymore. The standard uninstall didn't work, so I used IObit uninstaller and then ran the article to complete the uninstall process. But it continues to not start the installation.
In that case, can you send me a screenshot of the exact error you're getting, Davide?
Just make sure to do it with admin privileges as outlined here.
so I installed the Dropbox app yesterday without any issues. Today the app could not connect or sync and I uninstalled it because all other measures (disabling Kaspersky) did not work. (Note that during install yesterday Kaspersky was also running and did not pose a problem).
Downloaded the installer again and now nothing gets installed anymore. I only get the following error:
In English (short): No connection to internet. Make sure FW is disabled and DropBoxUpdate has access. (Note again that Kaspersky is disabled).
I cleaned registry and several local directories, nothing helps. And i worked yesterday.
Hey @stabel, sorry to hear about this issue.
Can you try to install the Dropbox app using our offline installer, to see if that helps?
this is weird. Once I disabled Kaspersky during offline installation, I finally got a logon screen for the dropbox app. I did not get it today with Kaspersky running, but I got it yesterday with active Kaspersky. This is strange.
For more info on available support options for your Dropbox plan, see this article.
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