Dropbox Capture screen recording skips and buffers upon playback

[sbacuemo]

When I do a screen recording using Dropbox Capture (v94.0.3), the resulting video skips and buffers upon playback. It's unwatchable. I have tried waiting for the full video to load before playing it - that does not help. I've uninstalled and reinstalled Dropbox Capture - that doesn't help. Cleared my cache too, that didn't fix it. I'm using Windows 11 on a PC, and other screen recording software does not do this (Loom, the native Microsoft screen record software, etc). The capture feature works just fine for still images so there is only a problem with screen recording. I've been using Dropbox Capture for a few months since it was in beta--this was not a problem about a month ago. Anyone have a solution?

[Jay]

Hi @sbacuemo, thanks for bringing this to our attention.

Is this occurring on anything you're trying to record, or only on specific apps or areas of the screen?

This will help me to assist further!

[sbacuemo]

It's happening with anything I record. The Dropbox Capture sits in my windows tray - when I take any screen record with it, I get these skips. I tried recording something in Google Chrome, and just now I tried recording my desktop. Same skipping / buffering.

[Jay]

Do you have any other apps that could be running at the same time and affecting the performance of the app during its recording?

[jsonderg]

I have the same problem. Capture v97.6.0. Windows Laptop with evo i7. MS Edge browser. Have done two screen recordings and the audio is very much messed up.

[Megan]

Hi @jsonderg, how are you today?

You mentioned that you're using MS Edge browser when you notice this issue, right? Does this happen on Edge only, or when you try to record somewhere else too? 

Let me know more, and we'll take it from there!

[jsonderg]

I didn’t try another browser on the PC. I suggest Dropbox performs testing.

[Megan]

Hi @jsonderg, I see where you're coming from, and we'd be happy to check on our end, however we'd need to identify if this is a browser specific issue, or if it's an actual issue with Capture.

When you have a moment, please feel free to give it another go, on a different browser, and let us know what you find. Thanks!

[Roscoe1]

Hi Megan, 

I'm having the same problem. 

I have a brand new very powerful Dell XPS desktop running Windows 11. 

I'm also on a fibre internet connection, with >160GB download and 37GB upload speeds (just tested now).

The Capture facility is unusable as the audio stutters, especially at the beginning.

Why should the browser matters, as i have the Capture app downloaded on my desktop?

Can you help, as at the moment, I'll have to explore other options? 

[Hannah]

Sorry to see you're having issues with the Dropbox Capture app, @Roscoe1.

Have you tried any troubleshooting steps, like restarting your computer, uninstalling and reinstalling the Capture app, etc. to see if they help?