Dropbox Menu Icon is always grey now

[Ted G.]

dropbox menu icon is always grey now even after restart.  syncing is still working.

dropbox v153.3.3924

macos 12.4

[Megan]

Hey @Ted G., happy Thursday! 

How long has it been like that? Also, did you reboot the device by any chance? 

Let me know! 

[maher1982]

hello, A gray Dropbox icon means that the Dropbox desktop app isn’t connected to the internet. This means that changes you make to the Dropbox files and folders on your computer won’t update everywhere you access your files in Dropbox until you’re connected to internet again. Learn why Dropbox might not be connecting and how to solve it.

https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

[Ted G.]

The box was connected to the internet though.  I literally used it to open this forum thread. lol

[Hannah]

Hey @Ted G., what do you see when you hover over the Dropbox icon with your mouse? Any error messages?

[Josh L.20]

@maher1982 and @Hannah 

The boilerplate "not connected to the internet" answer is WRONG.

There is a bug in v153.3.3924 (I'm running it on both macOS 12.4 and 12.3.1)

I've restarted, reset PRAM, and reinstalled the app. Twice.

All of my files - business and personal - are up to date. 

No sync issues reported. 

But the icon is GREY, not WHITE.

[Wilburguy]

I am having the same issue on 3 different computers recently. Everything is syncing fine, but the menu bar icon is grey.

[Josh L.20]

well, this is odd.

I put one of my Macs to sleep, and when I resumed, started Dropbox, and looked, the icon was white (or black, depending on the background).

I then attempted to close > restart Dropbox again, and it remained grey (I couldn't get it to not be grey).

I also killed the two Dropbox Finder Extensions but that didn't have an impact.

So my belief is that it's a network ping/sensor in the application, maybe coupled with certain backgrounds (this sounds awfully odd).

And it's kind of immediate - if the app starts up grey, it remains grey. If it starts up white (or black), it remains white or black.

[lankox]

I have the same issue.

[Jay]

Hi everyone, if you're still experiencing these issues, please could you get in contact with the support team directly for further assistance for them to investigate in more detail.