cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Great and all as it is to hear how we use Dropbox, we want to know how you use it! Day to day, big projects, sharing files with friends and family - we want to know about it.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox Menu Icon is always grey now

Dropbox Menu Icon is always grey now

Ted G.
Collaborator | Level 8

Screen Shot 2022-07-06 at 7.57.13 PM.png

 

dropbox menu icon is always grey now even after restart.  syncing is still working.

 

dropbox v153.3.3924

macos 12.4

 

1 Accepted Solution

Accepted Solutions

Re: Dropbox Menu Icon is always grey now

Dave
Community Manager

Hi all,

 

Thank you for alerting us to this problem.

 

Firstly, I would like to assure you that this is only a visual issue and it will not affect the performance of your Desktop Application in any way.

Our team is aware of this and Dropbox engineers have been working on a solution.

 

A fix is available in the latest beta which you can find here https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-154-3-5344/td-p/611355 and will be released to the next stable version in the coming weeks.
We apologize for any inconvenience this has caused.

 

Thanks,

Dave

View solution in original post

175 Replies 175

Re: Dropbox Menu Icon is always grey now

Megan
Dropboxer

Hey @Ted G., happy Thursday! 

 

How long has it been like that? Also, did you reboot the device by any chance? 

 

Let me know! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox Menu Icon is always grey now

maher1982
Collaborator | Level 10

hello, A gray Dropbox icon means that the Dropbox desktop app isn’t connected to the internet. This means that changes you make to the Dropbox files and folders on your computer won’t update everywhere you access your files in Dropbox until you’re connected to internet again. Learn why Dropbox might not be connecting and how to solve it.

 

https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

Re: Dropbox Menu Icon is always grey now

Ted G.
Collaborator | Level 8

The box was connected to the internet though.  I literally used it to open this forum thread. lol

 

Re: Dropbox Menu Icon is always grey now

Hannah
Dropboxer

Hey @Ted G., what do you see when you hover over the Dropbox icon with your mouse? Any error messages?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox Menu Icon is always grey now

Josh L.20
Collaborator | Level 9

@maher1982 and @Hannah 

The boilerplate "not connected to the internet" answer is WRONG.

There is a bug in v153.3.3924 (I'm running it on both macOS 12.4 and 12.3.1)

 

I've restarted, reset PRAM, and reinstalled the app. Twice.

 

All of my files - business and personal - are up to date. 

No sync issues reported. 

But the icon is GREY, not WHITE.

Re: Dropbox Menu Icon is always grey now

Wilburguy
Helpful | Level 5

I am having the same issue on 3 different computers recently. Everything is syncing fine, but the menu bar icon is grey.

Re: Dropbox Menu Icon is always grey now

Josh L.20
Collaborator | Level 9

well, this is odd.

I put one of my Macs to sleep, and when I resumed, started Dropbox, and looked, the icon was white (or black, depending on the background).

I then attempted to close > restart Dropbox again, and it remained grey (I couldn't get it to not be grey).

I also killed the two Dropbox Finder Extensions but that didn't have an impact.

 

So my belief is that it's a network ping/sensor in the application, maybe coupled with certain backgrounds (this sounds awfully odd).

 

And it's kind of immediate - if the app starts up grey, it remains grey. If it starts up white (or black), it remains white or black.

Re: Dropbox Menu Icon is always grey now

lankox
Helpful | Level 5

I have the same issue.

Re: Dropbox Menu Icon is always grey now

Jay
Dropboxer

Hi everyone, if you're still experiencing these issues, please could you get in contact with the support team directly for further assistance for them to investigate in more detail.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    onewil Helpful | Level 6
  • User avatar
    Tacitus24 Helpful | Level 7
  • User avatar
    Robert S.92 Helpful | Level 6
  • User avatar
    mmurray57 New member | Level 2
  • User avatar
    stevenveganico Helpful | Level 5
What do Dropbox user levels mean?
Need more support?