cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error Message on Mac when trying to open dropbox application

Error Message on Mac when trying to open dropbox application

kbarkholz
Explorer | Level 4
Go to solution

Hello, I recently got married and changed my last name with my employer which changed my email and all accounts on my Mac. Since doing so, I cannot launch the Dropbox application. It continues to give me this error message. I did try the help tool and granted "full disc access" to dropbox and that did not solve the issue either. So, none of my files are syncing from my work computer to my home computer. Any ideas on how to fix this? I have deleted the app and reinstalled it with the same result.

Here is the error code:

bn.BUILD_KEY: Dropbox
bn.VERSION: 166.4.2920
bn.constants.WINDOWS_SHELL_EXT_VERSION: 59
bn.is_frozen: True
machine_id: 15f8770c-14d1-5d80-bbb1-f074d1f859ab
pid: 993
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='barkholzk', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Kimberly Barkholz', pw_dir='/Users/barkholzk', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='barkholzk', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Kimberly Barkholz', pw_dir='/Users/barkholzk', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'payerk', 'admin'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'payerk', 'admin'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/barkholzk'
appdata: '/Users/payerk/.dropbox/instance1'
real_path='/Users/payerk/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/10/mqf_qqsx6v7dp87n3yjdh7rh0000gp/T'
real_path='/private/var/folders/10/mqf_qqsx6v7dp87n3yjdh7rh0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1192, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/payerk'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7529, in main_startup
File "dropbox/client/main.pyc", line 2592, in initialize
File "dropbox/client/main.pyc", line 1558, in startup_low
File "dropbox/client/main.pyc", line 1201, in safe_makedirs
File "dropbox/fsutil.pyc", line 730, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/payerk'

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @kbarkholz, let's jump right into this! 

 

Could you try the steps Walter has provided here, and let me know how this works out for you?

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

2 Replies 2

Megan
Dropbox Staff
Go to solution

Hi @kbarkholz, let's jump right into this! 

 

Could you try the steps Walter has provided here, and let me know how this works out for you?

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

kbarkholz
Explorer | Level 4
Go to solution

That worked! Thank you so much!! I appreciate the help!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    kbarkholz Explorer | Level 4
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?