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fourbanks's avatar
fourbanks
Helpful | Level 6
1 year ago

I can't install the Dropbox 64bit version, the 32bit version shows up

Hi everyone 🙂 

i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that 

thanks 

desktop
Install
Setting up the apps
windows

16 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi fourbanks, thanks for bringing this to our attention.

     

    Are you installing this for Windows or Linux? 

     

    Are you manually selecting the 64 bit version from this page?

     

    This will help me to assist further!

  • fourbanks's avatar
    fourbanks
    Helpful | Level 6
    1 year ago

    Hi jay

    yes, but it still shows up as 32bit as per screenshot 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi fourbanks, hope you don’t mind me jump in. 

     

    Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? 

     

    Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

  • fourbanks's avatar
    fourbanks
    Helpful | Level 6
    1 year ago

    Hi nancy yes i'm using Windows 10 

    thanks 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.

     

    Let me know if that seems to help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    No worries, fourbanks. Can we log a ticket for you then and investigate further?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    No problem! Please reply back to my email, when you can.

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