I can't install the Dropbox 64bit version, the 32bit version shows up

[fourbanks]

Hi everyone 🙂 

i keep installing Dropbox 64bit, but it keeps showing up as 32bit. Is there a reason for that 

thanks 

[Jay]

Hi @fourbanks, thanks for bringing this to our attention.

Are you installing this for Windows or Linux? 

Are you manually selecting the 64 bit version from this page?

This will help me to assist further!

[fourbanks]

Hi jay

yes, but it still shows up as 32bit as per screenshot 

[Nancy]

Hi @fourbanks, hope you don’t mind me jump in. 

Correct me if I’m wrong, but you’re on a Windows device, right? Can you please clarify the OS version you’re running? 

Besides that, I’d like you to follow these steps and send me a screenshot of the bit version your computer is using, as well.

[fourbanks]

Hi nancy yes i'm using Windows 10 

thanks 

[Nancy]

Awesome, thanks for that! If you haven’t done so already, I’d like you to completely uninstall the Dropbox app and then reinstall it, while making sure you’re selecting the 64-bit option Jay linked above.

Let me know if that seems to help.

[fourbanks]

No nancy it's still the same 

[Nancy]

No worries, @fourbanks. Can we log a ticket for you then and investigate further?

[fourbanks]

Thanks nancy 🙂 

[Nancy]

No problem! Please reply back to my email, when you can.