My new mac isn't syncing with Dropbox and I can't see the Dropbox icon on the menu bar.

[JeeBee]

Not sure if this is the right subject area, but I need some help please?

Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBook Air (running Ventura 13.3), I use DropBox to back up all my work files - mostly word docs.

On the new mac my files are saving to DropBox but not syncing with DropBox, so I can see them but they are not syncing on my old Macs, or with anyone sharing the folders. Causing untold issues. And I can't see a DB icon on the menu bar.

Have just updated the OS on the MacBook Air, but still can't get it to work?

Can anyone advise please? THank you!

[Megan · Accepted solution]

Hi @JeeBee, let's jump into this! 

So, you mentioned that you came across some syncing issues, on your new MacBook air. 

Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? 

It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link? 

Keep me posted, and we'll take it from there!

[JanS]

On my MacBook Pro the dropbox icon now appears on the left hand side of the Finder window/box. This change happened when I updated the app last week.

[JeeBee]

Thank you! Sometimes it's something simple that causes MAJOR problems. I re-installed and that sorted it. YAY! I truly appreciate your help, thanks so much!

[Megan]

Hi @JanS, how are you today?

Can you send us a screenshot, in order for us to have a visual of this too? 

And @JeeBee, don't even mention it, I am glad I could help. If you need anything else, I'll be one post away. 😊

[JanS]

I hope this screen shot works. You'll need to scroll down to see it all.

[Nancy]

Hey @JanS! Thanks for the screenshot. 

Did you, by any chance, install the Dropbox Update for macOS? 

If you did, then your Dropbox folder in Finder will now be found under Locations instead of Favorites, as also mentioned in the Help Center article I’ve sent you above.