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Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

Persistent update notification after upgrading to MacOS Ventura on M2 Pro MacBook Pro

Shmerl86
Explorer | Level 3

I've recently upgraded my computer to a new MacBook Pro 16" with M2 Pro chip and MacOS Ventura.

 

Since making this upgrade, the Dropbox icon on my menu bar is constantly showing a red notification. I also keep getting the notification saying "Dropbox for MacOS is now ready. Update Dropbox to use it on th latest version of MacOS". I have indeed gone through this update process several times, but I keep getting these notifications.

 

Help and thank you!

13 Replies 13

Walter
Dropbox Staff

HI there @Shmerl86, sorry to hear about this.

 

Could you send us a screenshot of the app's status and version as shown in your menu bar at the moment?

 

Also, if you check the app's preferences under the sync tab, where's your Dropbox folder located?

 

Let us know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Shmerl86
Explorer | Level 3

Hi Walter,

 

Thank you for your reply.

 

Here's a screenshot of the badge and notification I get in the app's menu bar icon:

Screenshot 2023-05-08 at 17.59.38.png

 

And here's a screenshot of where the Dropbox is located - my Mac user folder:

 

Megan_0-1683622978926.png

 

 

 

 

I'm not sure what you mean by "the app's version". That doesn't show up on the menu bar icon. But I downloaded the installer from the dropbox website today (8th May 2023) so presumably it's the latest version.

 

Thank you again,

 

 

Amir

DustySway
Explorer | Level 3

I'm seeing the exact same issue on a MacBook Pro 13" 2020 Intel system.  I can click on the notification for the update and it runs an update but then does nothing.  It's almost like Dropbox fired half their staff and is letting AI handle their support calls!

Megan
Dropbox Staff

Hi @Shmerl86 & @DustySway, thanks for letting us know! 

 

Can I send you an email, in order for us to have a closer look into this? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Shmerl86
Explorer | Level 3

Hi Mega,

 

Yes please.

 

All the best,

 

Amir

DustySway
Explorer | Level 3
Sure!

Megan
Dropbox Staff

Hi @Shmerl86 & @DustySway, I just sent you an email, I'll see you there!

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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deed6422
New member | Level 2

Please don't hide this in PMs, there are more people with this question.

 

Macbook Air 2020 M1, never-ending update requests.

Dropbox v173.4.6706

macOS Venture 13.3.1 (a)

Walter
Dropbox Staff

Hey @deed6422, thanks for joining this discussion and all the information you provided. 

 

I just wanted to mention that the best way to assist with the issue at this point would be through email. If you don't mind us reaching out via email, please let us know here and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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