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how to change or select a thumbnail on video files

New member | Level 2

I am sending video files through Dropbox.  Can I change or select the thumbnail that is on the video when playing it back.

Current Status: New

31 Comments
Dropboxer
Dropboxer
Hi Steve, currently it isn’t possible to amend the thumbnail for the video preview. 
 
I’ll forward this as a suggestion to our dev team for their consideration.
steveult New member | Level 2
New member | Level 2

Thanks for the help

Super User II
Super User II

For additional information in case it helps... the thumbnail chosen for a video file is a frame from the 8-second mark in the video.

judeberman New member | Level 2
New member | Level 2

My videos have the correct thumbnail when I look at them on my computer (i.e., Dropbox in Windows 10) and when I look at them on YouTube, but wrong when I look at them in Dropbox.com. The same videos! This is insane! I want to share them with a client via Dropbox, but not with the wrong thumbnail... Help!

Dropboxer
Dropboxer

Hi @judeberman, since there isn’t a way to amend this, I’ve added your voice to the request we sent to our dev team.

reeltime New member | Level 2
New member | Level 2

This is a huge deal for business users. I'm sharing video files I've edited to the client, and the first thing they see is a bad frame of someone with their eyes half-open. From a presentation standpoint, this is not good at all, and I'd suggest fixing it.

dir-editor-Andy
Explorer | Level 3

In professional media this is a vital requirement.

It's quite embarrasing to have a random frame that cannot be changed.

After using Dropbox for a year I am pleased at all other aspects.  Surely this is a simple addition of code - which would increase the likelihood of sales from video professionals around the world using dropbox over other alternatives. Thanks A

 

reeltime New member | Level 2
New member | Level 2

Agree. It automatically chooses the frame :08 seconds into the clip, which ALWAYS is a shot of some random person with their eyes closed. The client doesn't understand.

Andy17 New member | Level 2
New member | Level 2

Pretty poor to be honest - my videos are not identifiable from the arbitrary poster frame dropbox assigns, so it means I cant use dropbox showcase.  Perhaps someone could suggest an alternative application I can use?

Dropboxer
Dropboxer

Hi all, I’ve moved the thread to the feature request page for other users to vote on the idea as well.