Plans and Subscriptions
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My account was charged for a new month's subscription yesterday. Then this morning, I get an email telling me that my account is full, out of space, no longer syncing. I went to my account and logged in, and it says I need to upgrade, that I'm only a Basic user! But, I am a PLUS user and have been for many years! I'm not going to pay to upgrade my account to a level I'm already at - especially when they just billed me yesterday! The payment was successfully processed, I checked. So, there is no reason for this.
NONE of this makes ANY sense to me whatsoever:
- My bank account processed the payment for my subscription successfully.
- I pay for my subscription through Google Play - which shows me as an active Plus member, with my next payment being due in April.
- The email I received was telling me to upgrade to the next level of 3 TB. But, 3 TB is NOT the next level up from Basic - 2 TB is! So, that makes it seem as if I'm already at 2 TB...?
- When I logged into my account, it said I was using a little under 6 GB, and that I was full, out of space, no longer syncing - meaning I'm in a Basic account.
Since the account is showing me as Basic, I'm unable to contact anyone in Customer Support for help - no phone, no chat, no email. Apparently, that is only for "paid" customers - WHICH I AM!!
I need help with this. I need to know if any Dropbox employees monitor these boards and might see this...???
I have MANY important documents saved in my cloud, so I need this working correctly again!
Any help would be extremely appreciated. Please.
Hey @bva974, sorry to see you're having this issue.
How did you initially upgrade your account?
Was it from our website (billed through credit card) or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?
Unbelievable that 1 year later and maybe more, I got the same problem nothing improved! I paid by IDEAL, my money was transfered, but no 2TB, no email confirmation for my upgrade. I try everywhere, even the robot chat doesn't recognize IDEAL payment. Why dropbox never solve this issue immediately instead of answers the same problem again and again for over a year!
For more info on available support options for your Dropbox plan, see this article.
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