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Error 500 when trying to delete account

Error 500 when trying to delete account

bva974
Helpful | Level 5

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

60 Replies 60

Nancy
Dropbox Staff

Thanks for posting about this here, @bva974!

 

Do you receive this error message right after inserting your Dropbox password or before that? 

 

Can you please open an incognito window on your browser instead, and give this one more try? 

 

Let me know what happens.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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bva974
Helpful | Level 5
Hi,
Right after.
I tried in incognito mode. Do not work.

Hannah
Dropbox Staff

Thanks for letting us know, @bva974.

 

Can we send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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bva974
Helpful | Level 5

Yes please

Jay
Dropbox Staff

Hi @bva974, I've sent you an email, please could you reply to it when you get a chance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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bva974
Helpful | Level 5

Hi,

 

I replied to your email.

I still cannot delete my account !

Please delete it !!!

Megan
Dropbox Staff

Hi @bva974, I was able to locate the ticket number, that my colleague @Jay sent you, and it seems that you never got the chance to respond back when he asked for more info.

 

Can you kindly check if you can locate it, and respond back? 

 

Keep in mind we can't delete your account, we can only help you rectify the error, so you can do it on your end. Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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bva974
Helpful | Level 5

Hi,

 

Your colleague Jay closed the ticket. I wasn't able to reply. 

 

bva974
Helpful | Level 5

It take way too long to close my account. I still get the error 500 thing. Very annoying. 

Need more support?
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