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Error 500 when trying to delete account

Error 500 when trying to delete account

bva974
Helpful | Level 5

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

60 Replies 60

Hannah
Dropbox Staff

Hey @prestong777888, I just sent you an email, so we'll continue there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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prestong777888
Explorer | Level 3
Dropbox will not allow me to delete my account. The message says I have an active apple subscription, but that is incorrect. My free trial ended December 2, 2023.

Nancy
Dropbox Staff

Hi again, @prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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OATTohatsu
Explorer | Level 3

Hi Nancy,

sorry I could not check my email before. Can you help me again with this issue?
Thank you!

Megan
Dropbox Staff

No worries @OATTohatsu, I just created a new ticket for you.

 

See you there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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deletemeplease
New member | Level 2

Hello,

I am trying to delete my account and I keep getting error 500.

Hannah
Dropbox Staff

Sorry to hear about this, @deletemeplease.

 

Have you tried from a different browser or a private browsing window to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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deletemeplease
New member | Level 2

Hello,
Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500

Hannah
Dropbox Staff

I see, thanks for the update, @deletemeplease.

 

In this case, can we send you an email, so we can take a deeper look into the issue?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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deletemeplease
New member | Level 2

Yes please

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