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Error on Two step authentication. Two-step verification text message couldn't be sent.

Error on Two step authentication. Two-step verification text message couldn't be sent.

Natalie Swan
New member | Level 2

Hi, really needing support , been using Dropbox for year and so does my team, we have been getting this error below all day when trying to log in - Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Can anyone help me or who can I get help with urgently , i have raised a ticket on this too

 

Thank you

5 Replies 5

Mark
Super User II

As a way of getting in use one of the emergency backup codes you had while setting up the account. 

 

All tickets are trackable at www.dropbox.com/support and can take a few working days for replies. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


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gotstuckrecord
New member | Level 2

I have this problem also on multiple devices with correct login details

Megan
Dropbox Staff

Hi @Natalie Swan & @gotstuckrecord, I hope you're doing well!

 

Can I send you an email, in order for us to have a closer look into this? 

 

Thank you! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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aa63
Explorer | Level 3

one of my user's is having this issue as well.

Nancy
Dropbox Staff

Sorry to hear this, @aa63

 

Has your user been in touch with our support team, by any chance? If yes, can you please share their ticket number here? 

 

Also, when did they start having this issue on their Dropbox account? Is this happening for multiple individuals or just this one person?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    aa63 Explorer | Level 3
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    Megan Dropbox Staff
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    gotstuckrecord New member | Level 2
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    Mark Super User II
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