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Why doesn't two-step verification work?

Why doesn't two-step verification work?

sleepymonk
New member | Level 2
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I went through the process to set this up twice but it is not showing as selected on my account. I even logged out and back in again, in case that was the problem. But the system did not send me a verification code. To be clear, it sent me one when I was trying to set it up, but verification is not set up. It's a loop, you try to set it up and then it takes you back to the verification setup window. Like Charlie Brown trying to catch the football.

 

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Glad to see you worked it out @sleepymonk

 

If you need anything else, you know where to find me! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Megan
Dropbox Staff
Go to solution

Hey @sleepymonk, I hope you're doing well!

 

Have you tried a different browser when trying to set it up? If not, can you give this a go, and let me know of the results? 

 

Also, did you choose to receive the code via message or the mobile app?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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sleepymonk
New member | Level 2
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I'm using Chrome, so I tried Safari.

 

It looks like I didn't complete the process. That's because it brings you back to the screen where you type your phone number in. This time I clicked on NEXT and it brought up security codes. I clicked through that and I was able to complete the process and log out. I was sent a text message the next time I logged in.

 

I chose to receive text messages rather than an app.

 

It would be less confusing if the screen where you type your phone number in doesn't show up again. That was the problem.

 

Thanks for your help, Megan.

Megan
Dropbox Staff
Go to solution

Glad to see you worked it out @sleepymonk

 

If you need anything else, you know where to find me! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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m4dhu2ky
New member | Level 2
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I had an account that e left there some files, and when i tried to log in it asked me for 2FA

problem is...
That email i've linked to my new email and i should've been able to get those emails on my new email,
but its not happening...
What i should do to recover that acc? 

Megan
Dropbox Staff
Go to solution

Hi @m4dhu2ky, welcome to our Community! 

 

Just to make sure we're on the same page, is your Dropbox account linked to the same, new email address that you used, in order to receive your 2FA code? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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