Persistent Dropbox pop-up notifications about files being online-only on Win11

Hi there, frnkc-6, thanks for bringing this to our attention.

Which version of the Dropbox app do you currently have installed?

You can see that by hovering over the Dropbox icon in your system tray.

Keep me posted and we'll go from there.

Hi from me too, frnkc-6! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? 

I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

Hi Nancy

Hmm... I just booted my PC this am (there was a Win11 update late yesterday), and I don't see Pop Ups starting (Yet).  Here are the Dropbox pics (and the 89 empty files OneDrive can't upload ... I think that's from my OneDrive Dropbox clone directory): 

thanks! 

Thanks for the additional info and screenshots, frnkc-6.

I'm happy to see that you're no longer receiving these pop-up notifications.

The sync status of the Dropbox app seem to be "up to date" as well, so hopefully, that will be the end of it.

If the issue does return, though, let us know!

Hi Hannah 

I was only "on" the computer a few minutes yesterday morning (when the PopUps stopped), and away from home the rest of the day.  Today, 3/14/24, when I turned on the PC the Dropbox PopUps returned like hot popcorn.  Same messages on the Popups AND same message on OneDrive: 89 files remaining..... 

I'm almost sure it's related to the Dropbox Cache that 

has a very similar number of files (and coded subdirectories that clearly 

Dropbox creates on it's own): 

Does this help? 

Thanks! 

Hmm, can you go to your Dropbox preferences, frnkc-6, in the "Sync" tab and send me a screenshot of the folder path of the Dropbox folder?

Hi Hanna

I have no idea what you mean or how to locate:

"Dropbox preferences, @frnkc-6, in the "Sync" tab"

However, this JPG shows some of the repetitive temp files that I 

strongly suspect are identical with Popup Events: 

I do use the excellent 'backup program' SYNCBACK PRO to clone/update the native DROPBOX folder to my ONEDRIVE DROPBOX clone.  Using the 'mirror' function, ir adds/deletes files on a 'most current file' criteria to mirror the source to the destination folders.  Could that be part of the issue with my popups? 

Thanks

Thanks for that, frnkc-6, it's really helpful as well.

As for the Dropbox desktop app preferences, you'll find the steps on how to access them in the hyperlink in my previous response and also here:

https://help.dropbox.com/account-settings/view-preferences 

Thanks, Hannah ....

I do think the problem is 'synch' of the directory "dropbox.cache" from Dropbox to my OneDrive. 

I there fore used the file-name utility "SwiftSearch' (great tool) to locate all places where "dropbox.cache" existed on my PC.  I deleted all of them, and then I re-set my SynBack Pro "mirror" backup utility to ignore the "dropbox.cache" in my main Dropbox folder.  I CCLEANED leftover debris on the PC, rebooted, and so far .... no popups ... so far.  

The answer?? Do NOT Synch "dropbox.cache" from Dropbox to any cloud account. 

Maybe I stomped on this bug.  

I'll let you know if they come back. 

Thanks!