Referral Bonus

[karimkz]

Hey everyone! So I referred my friend a while ago. He directly created a dropbox account using my referral link and a downloaded the app (months later) on his computer. His PC did not previously have the dropbox application.

When I go to my settings and look at the bonuses I got from referrals, a "waiting to install" shows up next to his email. Any help?

Thanks!

[Rich]

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@karimkz wrote:

He directly created a dropbox account using my referral link and a downloaded the app (months later) on his computer.

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Was it the full Dropbox application, downloaded from the Dropbox site, or was it the Dropbox for S Mode app from the Microsoft store? It needs to be the full application from the Dropbox website. The app from any of the stores (Microsoft, Apple, Google, etc.) is a mobile app and doesn't qualify for referrals.

[karimkz]

It was the full dropbox application, downloaded from the dropbox site (while logged in to his account)

[Walter]

Hey @karimkz, sorry to hear you're having issues with this.

May we reach out via email to have a further look internally? 

[karimkz]

Thanks @Walter

Please do!

[Hannah]

Hey @karimkz, I just sent you an email, so we can look into this together.

When you have a moment, make sure to reply back to me!