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"unsupported path provided" and "Something went wrong on our end" error on the website

"unsupported path provided" and "Something went wrong on our end" error on the website

Kenny lin
New member | Level 2

I can not open my dropbox folder, and system told me this is [unsupported path provided] 。Does anyone know how to solve it? many thanks.

1 Accepted Solution

Accepted Solutions

Re: unsupported path provided

Emma
Community Manager

Hi everyone, our engineers have let us know that this issue should be resolved now. 

Thank you for reporting this and please let us know if you're still experiencing this error.

View solution in original post

25 Replies 25

Something went wrong on our end - Error

ALYearwood
New member | Level 2

I am getting the "Something went wrong on our end" error.  I've not experienced this error before.  I note that others had a similar message a month ago, but I do not see how to resolve it.  I cannot access my files. 

Something not working on our end

LMF2
New member | Level 2

I have the same problem as this thread a month ago https://www.dropboxforum.com/t5/View-download-and-export/Something-wrong-on-our-end-Drop-box-not-wor...

Please need help!! 

Re: unsupported path provided

Nicface17
New member | Level 2

I'm having the same problem 😞

Re: unsupported path provided

Rich
Super User II

@Kenny lin @Nicface17 

 

What operating systems are you on, and what version of Dropbox are you running?

Re: unsupported path provided

Nicface17
New member | Level 2

Windows 10 Pro, using Dropbox for the web.

Can not display files by we browser - "Unsupported path provided" & Something went wrong at our end"

pier457
New member | Level 2

Hello,

I can access all my files by windows app, but on we browser i can't and i have following errors : "Unsupported path provided" & Something went wrong at our end"

 

Any idea ?

 

Thanks

 

Re: unsupported path provided

drhaas
Explorer | Level 4

Same issue here - not sure exactly when this started. Was fine 2 days ago...

Re: unsupported path provided

Rich
Super User II

@drhaas @Kenny lin @pier457 @Nicface17 

 

Can anyone here provide a screenshot of the error, and some more context about what, exactly, you're doing when it occurs?

Re: unsupported path provided

pier457
New member | Level 2

Capture.JPG

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