All of the sudden I can't play audio files on my iPhone... any idea why?

[jeffaugust]

I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable.

I see the same audio thumbnail I have always seen but it just spins and spins and eventually becomes an image.

This is happening on mobile web via safari as well. Has anyone experienced this?

[Megan]

Hey @jeffaugust, let's jump right into this! 

It might sound trivial, but have you tried using an entirely different network, or cellular data instead of your typical connection? 

What is the OS, and version of the Dropbox app you're using on your end? 

Let me know more!

[jeffaugust]

App version is 368.2.2

ios v 17.3.1

it doesn't work on my home network or on cellular.

[Nancy]

Hey @jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account? 

Can you send a visual of what you end up seeing?

Did you start having this issue after a specific update in your OS/Dropbox app?

[jeffaugust · Accepted solution]

This is resolved now. Updating iOS to 17.4 fixed the issue.

[Walter]

We're glad to hear it's sorted now and thanks for the update on this too @jeffaugust 

Have a lovely week ahead and see you around the Community!