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Demir2's avatar
Demir2
Explorer | Level 3
1 year ago

Can’t open a .pdf file in a shared link.

I can’t open a pdf file from a sharedlink (iPhone). But I can view it with my another phone. I have tried many ways. Like logging out and deleting the app, rebooting my phone, logging in with another...
Mobile
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shared links
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Demir2's avatar
Demir2
Explorer | Level 3
1 year ago
Dropbox 380.3.2 and iOS 17.5.1
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Is it a particularly large or complex PDF?

  • Demir2's avatar
    Demir2
    Explorer | Level 3
    1 year ago
    It’s a small file, just 2,3 MB.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Demir2, let's jump right into this! 

       

      Have you tried using your mobile's browser in order to preview the file there? 

       

      Would you mind sending me a screenshot of the error message you mentioned, in order for me to have a visual? 

       

      Keep me posted! 

      • Demir2's avatar
        Demir2
        Explorer | Level 3
        1 year ago
        Hey Megan, yes I can view the file with my browser.

        I don’t know how to upload a screenshot but I will write it down what dropbox exactly says: ‘Couldn’t load the file, There was an error loading the file.’


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