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Can't view files in shared folder - I keep seeing a black screen

Can't view files in shared folder - I keep seeing a black screen

DBar7
Helpful | Level 5

Hello, I am hacing trouble viewing files, more specifically pdfs, that I've uploaded to a shared folder. I cannot preview in dropbox, and every time that I choose open in new tab, it takes me to a new tab, flashes the pdf, then goes black. Im unsure how to go about viewing my files. Ive checked permissions, and I have access. Even when i copy link and paste it into the search bar, a black screen pops up and im unable to view anything. This si quite frustrating as Im unable to view any file. 

 

How should i go about this?

1 Accepted Solution

Accepted Solutions

DBar7
Helpful | Level 5

I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

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4 Replies 4

Mark
Super User II

Have you tried clearing your cache and cookies on your browser? 

 

It sounds like a fault with some software conflicting


 


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DBar7
Helpful | Level 5

^ additionally, after playing around with dropbox, the only way i was able to see what i've uploaded was by checking version history of the file. this cannot be the easiest way to view my files. please help. 

DBar7
Helpful | Level 5

Since posting ive cleared my cache and cookies, as well as updated my google chrome browser. I am still having the same problems viewing 

DBar7
Helpful | Level 5

I believe Ive figured it out, it was an ad block extension that I had conflicting with the dropbox opening of files. Thank you for your response. 

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    DBar7 Helpful | Level 5
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    Mark Super User II
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