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Cannot open text files. Undefined error.

Cannot open text files. Undefined error.

herrliedholm
Explorer | Level 4

When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it opens fine, but this should not be required. What is wrong?

5 Replies 5

Walter
Dropbox Staff

Hi there @herrliedholm, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's the desktop app's exact status and version as shown in your system tray at the moment?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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herrliedholm
Explorer | Level 4

herrliedholm_0-1672688473671.png

herrliedholm_1-1672688520217.png

 

Walter
Dropbox Staff

And is this only happening with online only files @herrliedholm?

 

If so, I'd suggest making them available offline before trying to open them on your computer. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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herrliedholm
Explorer | Level 4

Yes, making them as available offline solves the problem. So you are confirming that Dropbox is unable to open text files directly from windows explorer? When can I expect to have this fixed? It is what dropbox is all about, making cloud storage available without effort and complexity.

Regards

/Peter

Megan
Dropbox Staff

Hi @herrliedholm

 

Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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