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fedeboraxx's avatar
fedeboraxx
Helpful | Level 7
3 years ago

Couldn’t communicate with a helper application - Desktop client

Hi there,   I've got a large file (100GB+) I'm trying to make available for offline access, but every time I try to get it, a pop-up comes up saying:  Couldn’t communicate with a helper applica...
desktop
Download
Error Messages
Mac
dbonaparte's avatar
dbonaparte
Explorer | Level 4
2 years ago

Hi Walter, here's my ticket #:

 

#23090621

 

Regards,

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the ticket number dbonaparte 

 

I found it in our system and passed your comments on to the agent who's handling your case.

 

They'll be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • dbonaparte's avatar
    dbonaparte
    Explorer | Level 4
    2 years ago

    Thank you Walter, I hope Support can find the answer for me.

     

    Just a thought, do you think it's possible for Dropbox to bring back the option of deleting a file in your computer, besides deleting the files everywhere?

     

    Regards.

     

    Diego.

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