Dropbox changed offline folder to online. Asking to sync again.

[Fabio_Mota]

Dropbox moved folders that I had left offline to online and I have to download everything again. The HD has space occupied but it is not downloaded

[Megan]

Hi @Fabio_Mota, welcome to our Community! 

Would you mind clarifying your second sentence, please? 

When you say that the hard drive space was occupied but not downloaded, are you referring to an external hard drive or not? 

Is it possible that your hard drive space was getting full, hence the app decided to move files to online-only, by any chance?

Let me know more, and we'll take it from there!

[Fabio_Mota]

Yes. Its a external hard drive. My HD is 6 TB full out of a total of 13 TB, that is, it is not full

Thanks Megan

[Fabio_Mota]

Any solution? I have 3 terabytes of material that I need right now and Dropbox left everything online without my permission. Now I have to download everything again, but my HD indicates that this material is taking up space. Please help me

[Walter]

Hey @Fabio_Mota - sorry to jump in here, but could you send us as couple of screenshots of what's troubling you so that we can make sure we're on the same page?

Have you tried making your files available offline on your computer by the way and it's not working?

[Fabio_Mota]

 I send a prints 

 

[Walter]

I don't see any syncing icons on your files in the screenshot @Fabio_Mota 

Are those files in your Dropbox folder?

Also, what is your computer's exact OS version and the status and version of the Dropbox desktop app installed there as shown in your menu bar/system tray? 

[Fabio_Mota]

Yes, These files are in my Dropbox folder. My OS is Windows 11

 

[Walter]

And is the app 'up to date' or still syncing perhaps @Fabio_Mota ?

Do you see the option to make your files available offline on your computer now?

[Fabio_Mota]

Yes, all the options appear, as if the synchronization was starting again. But I had selected the folders that would be offline yesterday, but today they came back online. And there are 3 TB of footage to sync again