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Why was my account disabled?

Why was my account disabled?

MoniqueWill
Explorer | Level 3
Go to solution

Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Thank you for that Monique!

I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there. 

Talk to you via email soon!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

22 Replies 22

Walter
Dropbox Staff
Go to solution

Hey there @MoniqueWill - sorry to hear about this

Could you elaborate on the matter for me though? Have you tried logging into that account and it's not letting you? Do you get an error by any chance?

If you do, could you post a screenshot so that I can have a better understanding? 

If you don't remember your password, or you need to reset it, you can visit our website here: https://www.dropbox.com/forgot

Please enter the email address associated with the Dropbox account you're trying to regain access to. You'll then receive an email from no-reply@dropbox.com with the steps to reset your password.

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another password reset email.

I hope this helps to some extent and please keep me posted on your findings Monique.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueWill
Explorer | Level 3
Go to solution

Hey no I have no idea it’s just saying it’s disabled! I know my email & password for it! The email is : [email address removed for security reasons]
All it says is this account is disabled whenever I try to log in!!!

Walter
Dropbox Staff
Go to solution

Thanks for the quick response Monique - much appreciated.

I'd really need a screenshot to identify the root cause of the problem here - could you forward me a screengrab of the exact error you get so I can have a better look into this?

Thanks!

PS: Note that I removed your personal information for security purposes. If you'd like to reach out to our support team for more account specific assistance you can do so from the following page:  https://www.dropbox.com/support


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueWill
Explorer | Level 3
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How can I upload a picture?

Walter
Dropbox Staff
Go to solution

Just use either of the buttons shown in the screenshot below: 

Attach image.png

Thanks in advance Monique!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueWill
Explorer | Level 3
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Okay I’m going to get on a computer to do it, I’ve been using my phone!

Walter
Dropbox Staff
Go to solution

Oh, I see now - thanks for the update! 

While you're at it, could you try to login to your account from a computer as well and let me know if you're getting the same error?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueWill
Explorer | Level 3
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I was unable to screenshot but here is what happened, I was sending out a message for everyone who is apart of my Dropbox... which is between 500-700 people. Some people receive the picture I was sending more than once. So as soon as I got done sending it... (took me an hour). About 5 minutes later it logged me out and said I couldn’t log back in and they said my account was disabled! I can’t log in, it says my password and stuff is wrong which I know that’s false. So whenever I get on the actual website to log in, it says my account is disabled... I have valuable things in there!

Walter
Dropbox Staff
Go to solution

Sorry to hear you're having issues with uploading a screenshot here Monique - could you try from another browser as it's crucial to our troubleshooting process?

If you're still having troubles with this, please let me know so I can reach out to your Dropbox associated email address to work on this together.

Thanks again!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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