Zip Folder Downloaded from Dropbox 'is invalid'

[Kenii T]

Hi there,

I've just encountered an issue where by a large-ish zipped file i am trying to download (about 4GB in size) cannot be unzipped / extracted even though it appears to download successfully. 

Anyone encountered something similar?

(For context, Dropbox had been working fine for me previously, as I use it exclusively for personal files (and for work i used Microsoft's One Drive). However, I am now using Dropbox Business for work (hence my personal Dropbox does not have a local sync to my computer) and I am trying to migrate all my personal Dropbox files to my local D drive on my computer.)

[Jay]

Hi @Kenii T, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps? 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

Keep me updated with any progress!

[aharbin278]

I am having this same problem. Changing browser has not resolved the problem. 

[Walter]

Hey @aharbin278, sorry to hear about this.

Can you let us know how large is the zip file you're trying to download and clarify if the issue is with downloading it from the website or unzipping it on your device? 

[ajknoblich]

Hi Walter, 

I am having the same issue using Google Chrome and Microsoft Edge. When I attempt to open or extract files from the .zip folder, I receive the following error message.

Thanks, in advance, for your support. 

[Rich]

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@ajknoblich wrote:

I am having the same issue using Google Chrome and Microsoft Edge. When I attempt to open or extract files from the .zip folder, I receive the following error message.

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How large is the Zip file that you've downloaded, and was the Zip file stored in your Dropbox, or was it generated by Dropbox by trying to download multiple files/folders at once?

[ajknoblich]

Hi Rich, The size was about 10 MB. It was downloaded to My downloads on my hard drive. Thanks!

[Megan]

Hey @ajknoblich, is the content you're downloading inside a shared link, or does it reside it inside your Dropbox account? 

Can you try downloading or using an alternative zip extractor, and trying there?