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JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

All of my files online give me message that "something has gone wrong, but my files are safe"

Hello.  I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop.  They uploaded, no problems.  I have gone in to access them today and when I log in, they are all li...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
JoB76 wrote:

I have gone in to access them today and when I log in, they are all listed for a second then I get a message telling me something has gone wrong but not to worry my files are safe.

It sounds like you're signing in to the Dropbox website. If so, clear your browser's cache/browsing history and try again, or try with another browser.

JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

Hi.  I have just done this but I am still getting the same problem.  I have also tried going in on an incognito mode but that's doing the same.  Very frustrating not being able to speak to a human at DB.

  • Akka0's avatar
    Akka0
    New member | Level 2
    2 years ago

    I have exactly the same problems since about 4-5 days back

    /Annika

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey JoB76 & Akka0, let's jump right into this! 


      Does this happen with all of your files, or some specific ones? 

       

      If it's with specific files, can you clarify the file type, please? Have you made sure the files were fully synced to the web, before wiping your laptop? 

       

      If you have any screenshots of the error message, feel free to send it over to me, in order for me to have a visual too.

       

      Keep me posted, and we'll take it from there! 

      • Akka0's avatar
        Akka0
        New member | Level 2
        2 years ago

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