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All of my files online give me message that "something has gone wrong, but my files are safe"
Hello. I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop. They uploaded, no problems. I have gone in to access them today and when I log in, they are all li...
If you're encountering a message stating "something has gone wrong, but your files are safe" when trying to access your online files, it suggests that there might be a temporary issue with the service you are using. Here are some general steps you can take to troubleshoot and address the problem:
Refresh the Page:
- Sometimes, a simple refresh of the web page can resolve temporary glitches. Try reloading the page where you're accessing your online files.
Clear Browser Cache:
- Cached data in your browser might be causing issues. Clear your browser cache and cookies, then try accessing your files again.
Try a Different Browser:
- Switch to a different web browser to see if the issue persists. This helps identify whether the problem is specific to one browser.
Check Internet Connection:
- Ensure that you have a stable internet connection. Poor or intermittent connectivity can lead to issues when accessing online files.
Incognito/Private Mode:
- Try accessing your files in an incognito or private browsing window. This can help rule out browser extensions or settings causing the problem.
I have done all of the things you've said and still getting the same message.
- Jay
Dropbox Community Moderator
Hi Akka0, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
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