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JoB76's avatar
JoB76
Explorer | Level 3
2 years ago

All of my files online give me message that "something has gone wrong, but my files are safe"

Hello.  I uploaded all of the files from my laptop a few days ago as I needed to wipe said laptop.  They uploaded, no problems.  I have gone in to access them today and when I log in, they are all li...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JoB76 & Akka0, let's jump right into this! 


Does this happen with all of your files, or some specific ones? 

 

If it's with specific files, can you clarify the file type, please? Have you made sure the files were fully synced to the web, before wiping your laptop? 

 

If you have any screenshots of the error message, feel free to send it over to me, in order for me to have a visual too.

 

Keep me posted, and we'll take it from there! 

Akka0's avatar
Akka0
New member | Level 2
2 years ago

  • Akka0's avatar
    Akka0
    New member | Level 2
    2 years ago

    All files seems to be there, just not possible to review them

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Akka0, does this happen on a specific browser, or with multiple ones? 

       

      Also same applies for your files: do you notice this behavior on some of your files, or with your entire content? 

      • Akka0's avatar
        Akka0
        New member | Level 2
        2 years ago

        I see all folders but can not review anything in them.

        The error message shows up after a second when opening the folder.

        This goes for all folders.

        See first post from Job76. That describes it all.

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