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iam4uk's avatar
iam4uk
New member | Level 2
7 years ago
Solved

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:  
"Oh hello. Sorry for this little hiccup."

Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an Error (500). 

On the same computer, I can see my files and folders in the Windows 10 Dropbox app, but I must access via the Web to update the Account setting I want to update. 

How do I get past this problem, which only started today?

desktop
Error Messages
View
Web
  • Lusil's avatar
    Lusil
    7 years ago
    Hey everyone, thank you all for your reports!
     
    The issue at hand should now be fixed and working as normal. 
     
    You can also verify this from our System Status page. 
     
    If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you. 
     
    Thank you for your diligence!

20 Replies

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  • kmnyc's avatar
    kmnyc
    New member | Level 2
    7 years ago

    Hi There,

    I can't access my account due to a constant "please refresh your page" prompt that doesn't seem to load the page. I had just uploaded files and then deleted a few others and now I can't access them. I tried opening in a new browser but that didn't work either, same issue.

    I have delivery deadlines that I am under for a client.  Is it possible to resolve this so I can get access to my files?  Many thanks in advance for your time.

    Best,

    Kristin

     

     

  • strumjd's avatar
    strumjd
    New member | Level 2
    7 years ago

    Getting a "hiccup" error when trying to access dropbox.com

  • dmacleo's avatar
    dmacleo
    New member | Level 2
    7 years ago

    having same issue.

    started here in Maine about 1530 hrs so about 90 minutes ago.

  • djsroffel's avatar
    djsroffel
    New member | Level 2
    7 years ago

    I am having the same problem today as well. Everything was working fine until today. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey peeps! 
     
    As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?
     
    If not, could you please try the following:
    • Access the website through another browser. 
    • Ensure that you don’t have any third party apps running in your browser. 
    • Use incognito/private browsing mode. 
    • Clear the cache.
    Let me know how it goes!
  • lbohanan's avatar
    lbohanan
    Explorer | Level 4
    7 years ago

    This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files. 

  • gfullert's avatar
    gfullert
    New member | Level 2
    7 years ago

    I am having the same problem.  Tried different browsers, refreshing, etc, but can't access Dropbox via the web.

     

    Greg

  • iam4uk's avatar
    iam4uk
    New member | Level 2
    7 years ago

    Thanks, Lusll. Tried all that before asking this question. None of it makes a difference.

    I did just have a momentary, temporary success...but then the error returned. I got to the main page when trying to get back to this forum, and it showed normally...but clicking anywhere eradicated that screen and the "hiccup" screen returned. I entered the support url directly to get back to the "Community" forum here.

    One data point that may or may not be of interest:  This computer recently updated to Windows 10 version 1903.

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