Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
Cannot open excel files on my Mac, files aren't corrupt.
I cannot open all of my excel files in my Dropbox. Everything was fine yesterday, and I still worked with all my files. But today it cannot. The files weren't corrupt, I tried to open in downloads folder and everything was fine.
I have already reinstall the app, but still cannot be opened.
Maybe someone can help me about this problem, thank you.
13 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi nabillaamalia, thanks for messaging the Community!
Are the Excel files marked as available offline in your Dropbox folder?
This will help me to assist further!
- Yes sure. I don’t know what’s wrong with the files or the Dropbox, this is my very first time cannot open my files
- Mark
Super User II
Do they open if they are outside of the Dropbox folder?
Have you tried a repair of Office 365?
- Yes, no problem outside the Dropbox. I still use the file from Dropbox the day before and everything was normal until yesterday I cannot opened it at all.
I’ve tried repair the Office 365 and the Dropbox but nothing happened - Megan
Hey nabillaamalia, would you mind sending me a screenshot of an example file that fails to open in Excel, but within your Dropbox folder, in order for me to double-check the icon next to it?
If you quit the Dropbox app, I'm assuming the files open without an issue, right?
Here it is, still cannot be opened
- Jay
According to the screenshot, the file is not available offline as there is no green icon there.
Please could you mark the file as available offline first, and then try opening it again.
I already did, but nothing changed.
- Jay
What about if you quit the Dropbox desktop application entirely, and try opening it again?
If you copy and paste that file to a non-Dropbox folder, does it open?
I have similar issue now for 2 weeks. Many of my word documents cannot be opened, but outside dropbox folder they work well. In dropbox I dont know why some files have a kind of \\?\ at the beginning of the file destination.
