Can't access a folder: 'This folder does not exist' error

Megan,

You are correct,  I was referencing from the Home page of my online account.

I typically use Firefox, however using Chrome had the same results.

The Reports folder would show in the suggested search results, however clicking on the result returned the same "...does not exist..." error

Hey jcicora, interesting!

Can you also check your events page, or deleted files page for this specific folder? Just to see what we can find there. 

I see nothing in the Deleted Items page.  The Events page has activity involving that folder, but nothing about it being removed or deleted.

Thanks for the additional information and the screenshot too, Andreas. 

Could you navigate to the samples folder and copy the link from there again and test it anew? Were you using a saved or bookmarked link to access it perhaps? 

Apart from that, you could try creating new links for those folders. 

Hi from me too, jcicora!

Do you mind sending me a couple of screenshots of what you see on your end instead? More specifically, I'd like a screenshot of the shortcut you mention in the beginning, and one more showing the full error you're receiving, when trying to navigate through the actual folder path.

Let me know when you're ready.

Please see the screenshots below

Hi jcicora, do you happen to be using a 3rd party app/software to create or move those files in Dropbox?

Could you try copying or moving them to another location and let me know if they give the same error? 

I do it all through the webpage, no 3rd party apps.

I can copy the files and folders elsewhere.  I was doing it year by year.  I just copied the Reports folder to a Reports 2 folder and everything is there.  So I guess no further support is required.

Hi jcicora, if you need anything else, let us know! 

Walter,

I can't navigate to the samples folder, exactly that is my problem, here is a screen recording:

I can access almost any folder, but for some folders I get this stupid message that the folder doesn't exists. But that's a fake, the folder is there!

Take a look at the screen when I select the "Save as CSV UTF-8" folder, even DropBox shows the folder is there!

There are no issues with the files or links to the files or folder or whatever.

I simply can't navigate to some folders anymore, regardless which browser I use.

Clearing cache / cookies doesn't help, already tried in Edge and Firefox.

Andreas.