Dropbox Paper isn't loading any images, why?

Hi andrewtsymbal, thanks for bringing this to our attention.

Do the images not preview in all docs or just a specific one? 

Do you remember how these images added to the Paper doc (I.e. dragging and dropping, pasting, clicking the Dropbox icon)?

If you add a new image to the doc, does it successfully preview?

This will help me to assist further!

Hi, only about half of the document images have a preview, and the latest images (about 30%- 40% of them) do not appear. However, when I click on the links in the warning message, images get downloaded so they are not deleted or moved.

I dragged and dropped them into the browser to add them.

And yes, if I add a new image, it works fine.

Hope you don’t mind me jump in, andrewtsymbal. Do you see the exact same thing on different browsers? 

Feel free to test this on an incognito window as well and let me know what happens then.

Yes, the issue occurred in Firefox, Chrome, and Edge browsers, and it persisted even in incognito mode.

Hey andrewtsymbal, let me also jump in here! 

You mentioned that when you click on the links in the warning message, the images get downloaded. 

Would you be able to send me a couple of screenshots from the process of you trying to preview the images within a Paper document, in order for me to have a visual? 

Sure, 

Also, if I copy this blue link and past into the browser, the image is downloading 

https://paper- attachments.dropboxusercontent.com/s_603BFC 2907812EDAEC9908A1381D043504922F330B4 F167B50EC211E4543CCA2_1682315225885_High t+05.jpg

Hey andrewtsymbal, thanks for that! 

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

I have 130 images, and 44 of them, which were uploaded last, are not loading.

If I upload new images to this document, they are uploaded successfully, but after refreshing the page, the same issue occurs.

In the new document with a several images, everything is working fine.

Hey andrewtsymbal, I'm afraid we can't open the .gif that you sent us, it looks broken on our end; can you attach a screenshot to your next reply instead?

Also, if you create a new Paper doc and copy the entire content of the one that has the issue, do the images load on the new one?