Error 404 on a shared link

---

kathycap wrote:

these are separate unique links that have different content and ALL are not working.  NO content has been banned.

---

If any link in your account causes you to exceed your bandwidth allotment (or violates any other terms of use), ALL links in your account become disabled; not just the offending link.

You really need to contact Support as they're likely the only ones that will be able to help you.

ok - trying but no way to help so far.

Hi kathycap, welcome to our Community! 

Have you contacted our Support? If so, do you have an available ticket number reference, that I can locate on our system?

Let me know! 

i was trying to help my husband with this issue.  I forwarded this tix number to him after the woman said she could only help him given privacy issues.  he is still waiting for help.

Ticket #20038168: Dropbox Support Chat

is there any way you can have someone call my husband to help?  this is threatening his company's survival.

Hi kathycap, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

I can see according to the ticket ID that the support agent has requested the user of the account with the issue to reply to their message directly from their email address, to further investigate the matter, to which there has been no response as of yet.

thx.  actually my husband did respond via email so that you all have the correct account vs. checking mine.     he responded at 9:38 this morning to that ticket number email.  we've tried every way we can think of to try to get this resolved. it's really crucial and needs immediate attention.

The support agent replied to that message, and another email is required to verify the account.

---

Sajaaa wrote:
Can you help me with that
Mine are not going well

---

You need to explain what the issue is first 🙂