Many thumbnails disappear as soon as I select a picture.

Hey kenternst - sorry to hear you're having issues with this.

Can you please clarify if you're referring to the Dropbox website or the desktop app and your Dropbox folder on your computer?

If you could also send us a couple of screenshots so that we can have a visual too, I'd appreciate it.

Thanks!

Thumbnails take a long time to load and if I select a picture file after they appear, many thumbnails disappear again. This is on your application on my Android Samsung S8 tablet and my Samsung S22 phone.  T

I see, thanks for clarifying that for me kenternst - much appreciated.

Could you clear the app's cache and let me know if the issue persists?

To clear the cache on your Android:

1. Open the Dropbox Android app.
2. Tap the menu icon in the top left.
3. Select Settings.
4. Select Clear cache.

Once you’ve cleared the cache, log out of the Dropbox app, restart your device, then log back in.

Did what you suggested. No improvement 

Hey kenternst, do you notice this behavior only when you preview content using your Files tab, or it's the same on your Photos tab too? 

Can you also clarify your OS, and the app's version that you're using at the moment? 

Hi kenternst, if you connect to a different network or use your cellular data, do you notice the same behavior? 

Yes. BTW we travel full-time in a motorhome and use Starlink at 40 to 120 MBPS. The problem began on your last up grade. I've been a customer for several years. There is no problem at my end, unless there are new settings or application changes I need to be aware of. I can't be the only one having problems on multiple devices on Android equipment. 

Hi kenternst, we've not seen similar reports like this. Have you tried connecting to a stable WiFi connection to see if the issue persists?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

As I've mentioned, we have a very fast Starlink setup (30 to 110 MBPS speeds). We do everything on line daily. The only change was your last update when all this started. We travel full-time in a motorhome and do research, banking, communications, etc. with no problems. However, Dropbox has become unmanageable after your last update. If you can't offer any solutions, I will have no other option but to move my backup to another company. I'd rather not but trying to put the problem at my end isn't helping. This is a Dropbox software upgrade problem.