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OOPS something WENT WRONG W/ Opening files
I am having a major issue every day opening my files in dropbox.
When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error message saying something went wrong"
Please HELP because it is happing more and more each day!
Does this happen on other browsers as well?
What about through an incognito window?
17 Replies
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- Walter
Dropbox Community Moderator
You can try these steps to clear it Trillman88.
Let us know if you have any more questions in the meantime and happy November!
Hi,
The same issue but it doesn't even work in incognito just keeps reloading nonstop. It does work on my android phone. Any help guys?
- WalterHey JonasKam; thanks for joining this topic and sorry to hear about this.
Can you please let us know if you get any different results on other browsers? Hi,
it seems to work on Edge but let's be honest I can't really work with Edge. Any ideas regarding Chrome?
- WalterIf it persists after clearing your cache and/or an incognito window, try updating it your browser to the latest stable version, Jonas.
This might do the trick for you! Hi, this was super helpful, I can work in Incognito, but even clearing my cache didn't help. Is there any other thing I can try?
- Walter
Hey Arika D., thanks for joining the discussion and glad to hear that incognito works for you.
Since clearing your browser's cache didn't help improve matters though, you could try disabling any extensions or plugins that might be causing issues or even reset your browser to its default settings.
Let me know if this helps!
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