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OOPS something WENT WRONG W/ Opening files
I am having a major issue every day opening my files in dropbox.
When I am in dropbox online, I click on the 3 dots to open file it appears to load for a while and then gives me an error message saying something went wrong"
Please HELP because it is happing more and more each day!
Does this happen on other browsers as well?
What about through an incognito window?
17 Replies
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- Lusil
Dropbox Staff
Hi Trillman88, let's see what we can find.
You mention that you click on the three dots to open the file.
Does the file not preview when you click on it directly?
A screenshot of the error message would also be very helpful.
Thanks!
I can see it in preview the file will open but when I click the 3 dots and open in excel so that i can edit the file it states "Ooops Something went wrong"
Sorry not when i Click on the 3 dots, Its when i click the down arrow and click on open, then "Open with Excel"
- Lusil
Does this happen on other browsers as well?
What about through an incognito window?
let me give that a shot
it does seem to work in incognito window!!! Thank you!
- Lusil
Take as long as you need.
Thanks!
Edit: Glad to hear that!
If anything else comes up in the future, just give us another shout.
I hope you have a wonderful weekend ahead!
Why does that make a difference?
- Walter
Dropbox Community Moderator
There might be an issue with your browser's cache or a specific browser extension Trillman88.
Let us know if you have any follow up questions!
How do I change my browser Cashe? I've been using google chrome.
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