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pgheery's avatar
pgheery
Helpful | Level 6
2 years ago
Solved

Square box in photos tab in the mobile app on Android

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rot...
Android
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  • scdesigna's avatar
    scdesigna
    2 years ago
    Update is out and resolves the issue. Thanks.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there pgheery - sorry to hear you're having issues with this.

 

May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date?

 

Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this?

 

If you did and this persists, could you send us a screenshot so that we can have a visual too?

 

Thanks!

  • pgheery's avatar
    pgheery
    Helpful | Level 6
    2 years ago
    Hi Walter, thanks for your prompt reply. I have indeed cleared the cache (in fact I also uninstalled/reinstalled the app) and rebooted the android. As stated previously the issue is happening on 2 android phones. I'm pretty sure the OS is up to date. The issue only started happening 24 hrs ago. I cannot figure how to send you a screenshot of the problem.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You should be able to see a camera icon in your reply's box that allows you to attach a screenshot pgheery 

       

      Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.

      • pgheery's avatar
        pgheery
        Helpful | Level 6
        2 years ago

        Hi Walter, attached is the screenshot mentioned previously.Screenshot

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