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Tdidi's avatar
Tdidi
New member | Level 2
4 years ago

"waiting for bolt.dropbox.com" message and I cannot download my photos to use?

I keep getting a message when I try to download any of the photos off of my shared dropbox folder. Why? How do I fix it? I need to download some of those photos pretty quickly and am so frustrated. I am on a Macbook Pro and am using Chrome for my internet connection.  Please be specific with any suggestions on what I can do?

desktop
Download
sync
Web

21 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi Tdidi, thanks for bringing this to our attention.

    Could you try switching browsers to see if this helps? 

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 

    Keep me updated with any progress.
    • satychary's avatar
      satychary
      Helpful | Level 5
      3 years ago

      Same DAMNED error for me too. Pathetic. Fix it.

       

       

    • HRodzPR's avatar
      HRodzPR
      New member | Level 2
      3 years ago

      This is very frustrating....I have tried everything on internet several browsers, check on antivirus, blockers, etc and still having issues.   What's going on??

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey HRodzPR, sorry to hear about this.

         

        Could you clarify what actions you are taking when you notice this and, if possible, send us a screenshot so  that we can have a visual too?

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