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Forum Discussion
Dropbox account deleted
I had a dropbox account since 2010 at least. I have been using it regularly. I just found out that my account has been deleted?? I was able to create a new account on the same email address. My account was part of a business account as well and I have lost access to all of my files both personal and business. I never received any email regarding this. The last email I got was just a regular update to shared folders on Nov 7th so this means it happened between 7.11.2023 and today 30.11.2023.
Also because I had to create a new account, my free storage has also been reduced and is now only 2gb.
How can I get access to my files back? my personal files.
- Jay
Dropbox Staff
Hi omerzafeer, thanks for bringing this to our attention.
It sounds like you were a member of a Dropbox Business team, meaning that the team admin technically owned your account, and they deleted your account.
Unfortunately, since you were able to create a new Dropbox account under the same email, this means it's been more than 7 days since the deletion, which is the period reserved for the team admin to restore your account.
At this point, you'll need to ask the team admin to see if they still have a copy of your files, and for them to transfer the files to you directly.
If you have any further queries, feel free to message back.
Hi Jay
Thank you very much for replying. Are you sure it was deleted by the team admin? If that is the case, it is a serious breach of my privacy under local laws. Can you please assure me if it was deleted by the admin? And also, does the admin have access to my personal files as well? That does not make much sense to be honest. I had had my dropbox account for more than a decade and I was added to the team not more than 6 months ago.
I thought my personal account and files were mine and nobody else had access to them.- Jay
If you were a member of a Dropbox Business team, they could have access to all your files depending on the plan they're on.
Since you mentioned you couldn't login to the account, what error message did you get back then?
When you join a team, you get the option to merge your account or keep your personal files separate. Do you remember which option you chose?
