Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.

 

When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.

Error Messages
iOS
Mobile
sync
upload
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

119 Replies

Replies have been turned off for this discussion
Show More
  • Ant P86's avatar
    Ant P86
    Explorer | Level 3
    2 years ago

    Hello, 

    I am literally experiencing this same issue as well. I am getting the exact same error code when trying to upload files from my Iphone into drop box. I can upload photos from my Mac Book to drop box with no problems, but my Iphone will not work either. I get the same error code as the above customers.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ant P86 - sorry to hear about this. 

     

    Could you clarify your device's OS version and walk us through the exact steps you take to do this?

     

    A screenshot of the exact error you're getting would be much appreciated.

  • TacoMeNow's avatar
    TacoMeNow
    Helpful | Level 5
    2 years ago

    I am having the same trouble. iPhone 15 Pro running iOS 17.3 with Dropbox app version 360.3.2. Unable to save to Dropbox and getting error: "Couldn't Save Content. Please check your internet connection and refresh the page." Simply trying to save PDF in Safari to Dropbox. Can do the same process with Microsoft Edge browser and DuckDuckGo browser on same device. Odd thing is that when I set Safari Downloads setting to Dropbox, I can save same PDF in Safari when selecting Save to files option. I have to first specify SEND AS option to PDF to get the Save to Files option.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TacoMeNow, if you haven’t done so already, can you clear the Dropbox app’s cache, and also reinstall it on your mobile device? 

     

    I’d like us to test a few things first, before investigating further.

  • TacoMeNow's avatar
    TacoMeNow
    Helpful | Level 5
    2 years ago

    Yes. I just cleared the cache on the Dropbox app and then removed the app. Reinstalled Dropbox from the App Store and tested. Same results. All steps on iOS 17.3 with Dropbox 360.3.2.

  • Ant P86's avatar
    Ant P86
    Explorer | Level 3
    2 years ago
    Yes I can, is there an email I can send the screenshot too?
  • Ant P86's avatar
    Ant P86
    Explorer | Level 3
    2 years ago
    Yes I can is there an email I can send the screenshot too?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information and cooperation so far Ant P86 & TacoMeNow - much appreciated.

     

    Would it be OK if we sent you an email from our end to investigate further with device and account specific information at this point?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!