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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
Replies have been turned off for this discussion
Hello. I just started experiencing the very same issue today, after updating to iOS 17.3.
Very often, I will bring up a web article in Safari on my iPad, and I will click on Reader View. Clicking on Reader View creates a PDF of the article. And I save the article to my Dropbox account. Very easy today. This evening, after updating to iOS 17.3 earlier, this no longer workers. And I am getting the “Couldn’t save your content. Please check your internet connection and try again.” My internet connection is fine. This is an issue either on Dropbox’s end or Apple’s. I use this feature almost daily, so I pray it will be resolved soon. I even re-started my iPad.
- Hannah
Dropbox Community Moderator
Hey Freelancerjourn, if you're still having this issue, can we send you an email, so we can take a closer look into this internally?
Yes. I'm still having the same trouble as well.
Yes, I am still having this issue. Yes, you may email me. Thank you.
- Walter
Hey Freelancerjourn - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.
Walter,
There's nothing substantive from you in my email. I checked spam.
Jay
When I try to save to Dropbox from a Safari webpage, I get the message, “Couldn’t save content. Please check your internet connection and refresh the page.” My internet connection is fine, and refreshing the page didn’t work. Any suggestions?
