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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
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BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting this. We've brought it to the attention of our engineering team, who is actively investigating. We will provide an update as soon as we know more.
Regards,Ben
- There is another thread that is closed from iOS 15 reporting this same problem. The fix, if any, was never reported. I didn’t have an issue then but I do now.
I'm having the same issue "Couldn't save content" but only in Safari after iOS 17.3 update. I also use Adobe Scan and Chrome to save pdf files to Dropbox but these 2 apps work after tapping "Save to Dropbox".
- I’m having the same problem. I’ve been through troubleshooting as suggested but still not working.
- I cannot save a webpage to my Dropbox 📂 Folder on the 📱iPhone … it says “ not connected to the internet “ and Dropbox will not open pass the passcode.
- i can save a photo from my phone to Dropbox just fine
- i alresdy deleted the app and re installed it but that did not solve the problem!
when i try to save a webpage on safari on the iphone it says: "Cannot save content" and Will not open DROPBOX.
I can do this from the GOOGLE app or save a photo fine . .just not from safari ....
i have an iphone 15 pro and have been able to do this before until today.
here is the window for dropbox that i get when i try to save a file from safari to dropbox on my iphone
this is a picture of the window of dropbox when I try to save a file to download from SAFARI on my iphone 15pro. I have already emptied the cache on SAFARI, on dropbox,; reinstalled dropbox !
same problem and it looks like it is apple safari to dropbox code is not working .... correct ? but the question is > >has it been reported to APPLE and DROPBOX ?
this only is an issue with SAFARI to DROPBOX for me... i can save a photo from my iphone to dropbox okay; i can also save a webpage from the GOOGLE APP okay !
looks like it has been reported to the engineering team .. hooray
here is the window that opens when i try to save a file from safari to dropbox on my iphone 15pro. all is good with GOOGLE app or photo app.. just safari !
