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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet connection issue; I’m connected. This is Dropbox-specific. If I use share to Save to Dropbox, that works fine; no error. This also seems unique to the latest iOS update, as I didn’t encounter it before that. I tried uninstalling and re-installing Dropbox, and simply re-starting. Neither helps.
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
119 Replies
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I'm trying to save a file to Dropbox using the 'share' button in Safari. I've done the following.
- Make sure I can access my files via the Dropbox app
- Make sure Dropbox is turned on in Files.app
Both work (although I did have to turn on Dropbox in Files.app, but I could always see them in the Dropbox app.
The symptom is that I get a "Couldn't save content. Please check your internet connection and refresh the page" error.
I've rebooted the iPad twice and signed out of, then back into Dropbox twice on the iPad. I have a Dropbox Plus account.
- Nancy
Dropbox Community Moderator
Sorry to hear this, whdaffer. Can you please clarify the app version of the Dropbox app you’re running on your iPad? Also, what’s it’s OS version?
Since you're on a paid account, did you also reinstall the Dropbox app with these steps and they didn’t help?
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
- Navigate to the “Account” tab
- Tap the gear icon in the upper-left corner of the screen
- Scroll to the bottom of the screen
- Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
- I have the updated version and it is still happening to me on my iPhone
- “Couldn’t save content. Check your internet connection. I can’t save files to dropbox comes up with that error
- Megan
Hey Jadsr, let's jump right into this!
Would you mind sharing some additional info with me?
When did this start happening? Also, feel free to let me know the OS you're currently using along with the Dropbox version you're using on your iPhone.
Keep me posted, and we'll take it from there!
- I have the latesetdropbox 39232. IOS is 1761. It started happening when I upgraded my phone. i tried restarting & unloading & reloading Dropbox. Thanks
Hello, I’m getting exactly the same issue on my iPad. Everything is up-to-date. I’ve reset everything. I’ve deleted the Dropbox iOS app and reinstalled. Do you have any other advice?
