Dropbox Badge doesn't always work with my Microsoft files.

Hey NewUser2U, thanks for your post!

Did you try disabling the Dropbox Badge and enabling it again? Does that make any difference? 

Other than that, what's the syncing status and app version of your Dropbox app? 

Finally, feel free to send over a few screenshots of what you see on your end, so that we may have a visual.

Keep me updated.

Hi NewUser2U,

Thanks for your post. The Dropbox Badge can sometimes behave unpredictably, especially with Office files and multi-monitor setups. This issue is often linked to outdated software or display configuration glitches. Try making sure both Dropbox and Microsoft Office are up to date, and consider restarting or reinstalling Dropbox if the problem persists. If that doesn't help, Dropbox Support can take a closer look and provide guidance based on your system setup. 

Hope this helps!

Best,
Henry

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft 

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft . I have tried every short of reinstalling. Screenshots below

Hey again, NewUser2U! Can you check your Dropbox Badge settings once more and confirm they’re set to “Always show”? If they are, please send me a screenshot, too.

Yes, my Show Dropbox Badge is Always Show 

Hey from me too NewUser2U!

No need to worry. I just reached out via email, in order for me to be able to check some account-specific info.

Reply back to me, and we'll investigate further. Thanks a bunch!

I responded in the email and did not hear back.

Hey NewUser2U, I checked our system and I can see you’ve replied to Megan’s email indeed. 

Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.