I installed the Dropbox app, but my files aren't syncing to my web account.

Hey calmaylimited, sorry to hear this is happening. 

Can you clarify what you see exactly on your end? For example, I’d like to know the syncing status and app version of your Dropbox app. 

Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that? Are you able to see all of your previous web files on the Dropbox app normally?

Let me know more details and we can look into this.

Thank you so much Nancy for the swift reply.

Syncing status says everything up to date and version is 217.4.4417

My responses are in bold below:

1. Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that?  Yes
2. Are you able to see all of your previous web files on the Dropbox app normally? Yes

Hi calmaylimited, can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop?

Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?

I am having a similar problem where I've upgraded my laptop and have downloaded the desktop app. It says that the syncing is up to date, however the Dropbox folder is empty and I can no longer see any files when I go into Dropbox.com and sign in.

Hi Dean G, it sounds like you might've signed into a new Dropbox account, or a different email address. Do you see any history on the events page?

Could you doublecheck that the email address associated with the Dropbox account on your previous laptop is the same as this one?

Thanks for the attention.

I have just successfully uploaded a file as requested, but it is not syncing.

Please, help.

Thanks.

Okay, so you uploaded a file to the site, but it's not appearing on your computer, is that correct? Does the upload appear on the events page?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

I uploaded a file to Dropbox from my laptop. It was uploaded but the usual mark that indicates file has successfully synced is not there.

Please is there any way to speak to someone so we can go through this together. I am not very conversant with all the firewall thing.

Currently, we only provide phone support for team admins of Dropbox team subscriptions.

in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.