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I installed the Dropbox app, but my files aren't syncing to my web account.
I have installed the Dropbox app on my new Windows laptop.
However, my files on the new laptop are not syncing with my Dropbox account and so I cannot access them from my Dropbox web account.
What can I do to correct this?
Thank you.
- Nancy
Dropbox Staff
Hey calmaylimited, sorry to hear this is happening.
Can you clarify what you see exactly on your end? For example, I’d like to know the syncing status and app version of your Dropbox app.
Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that? Are you able to see all of your previous web files on the Dropbox app normally?
Let me know more details and we can look into this.
I am having a similar problem where I've upgraded my laptop and have downloaded the desktop app. It says that the syncing is up to date, however the Dropbox folder is empty and I can no longer see any files when I go into Dropbox.com and sign in.
Thank you so much Nancy for the swift reply.
Syncing status says everything up to date and version is 217.4.4417
My responses are in bold below:
- Also, is the issue that you’re adding new files to your local Dropbox folder and you don’t see them on www.dropbox.com after that? Yes
- Are you able to see all of your previous web files on the Dropbox app normally? Yes
- Jay
Hi calmaylimited, can you try upload a file directly to the Dropbox site to see if it syncs to the new laptop?
Afterwards, could you try adding a file into the Dropbox folder itself and see if this syncs?
Thanks for the attention.
I have just successfully uploaded a file as requested, but it is not syncing.
Please, help.
Thanks.
