Over the past 3 weeks, my Dropbox App allows me to scan a document. But when saving, the saving icon just keep spinning ! No scans are saved. Anyone facing similar issue?

I'm having the same problem. I'm using an iPhone X with iOS version 16.7.7 and I'm connecting to my home wifi that is working fine. I've cleared my cache and uninstalled and reinstalled dropbox. Also, I have plenty of memory.

I could tell you that I just re-installed dropbox on my phone from a fresh download, so I imagine it's the latest version.

see1 - Are you following up with support team?

Hey QCTS - sorry to hear about this. Could you clarify your device's OS version and the version of the Dropbox app installed there as well? Have you tried clearing the app's cache since you first noticed this? Let us know more and we'll take it from there.

Which version of Dropbox see1 ? And how much space is showing as used/available at www.dropbox.com/account

iOS Dropbox app not Saving scans | The Dropbox Community

11 Replies

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Walter
Dropbox Staff
2 years ago
Hey QCTS - sorry to hear about this.

Could you clarify your device's OS version and the version of the Dropbox app installed there as well?

Have you tried clearing the app's cache since you first noticed this?

Let us know more and we'll take it from there.
see1
Helpful | Level 5
2 years ago
I'm having the same problem. I'm using an iPhone X with iOS version 16.7.7 and I'm connecting to my home wifi that is working fine. I've cleared my cache and uninstalled and reinstalled dropbox. Also, I have plenty of memory.
- Mark
  Super User II
  2 years ago
  Which version of Dropbox see1 ?
  
  And how much space is showing as used/available at www.dropbox.com/account
  - QCTS
    Explorer | Level 4
    2 years ago
    I have sent an email to DropBox as well with just a standard response of do this and do that with no follow ups.
    I have plenty of storage. and am running the latest versions of everything possible including my frustration with their customer service.
- Jay
  Dropbox Staff
  2 years ago
  Hi see1, thanks for these details. I'd recommend contacting the support team directly for them to investigate this in more detail on their end.
  - QCTS
    Explorer | Level 4
    2 years ago
    Jay,
    
    Here is a reply from your support team as of this morning -
    
    Thank you for reaching out again and for providing me with a screenshot of the issue.
    Kindly note that we are not working during the weekends.
    Nevertheless, I sent your request to a member of my team who specializes in this kind of issue. They'll review it carefully, and get back to you as soon as possible.
    In the meantime, if there's any additional information that you think would be helpful for us to know, please forward it along by replying to this email. (We're able to troubleshoot faster if we have all relevant info in the same email chain.)
    
    It is now a waiting game!😳