Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

Yes I need a ticket asap.  please send that to me, and you should have the ability to email that to my email on record directly.  I cannot access important files that were sent to me.  Please do so asap and make this process easy for me to get resolved.

Hey Frostbytes, thanks for the ticket number.

I can see that your case is with our specialists and the agent working on your case has an update on the ticket, awaiting your reply, so make sure to check it out.

As for you, Numbersguy7777, I just sent you an email, so we'll continue there.

@Frostbytes quick note of the only solution I found to work was to find the email from dropbox that alerted me that the client had uploaded requested files, and to click on the link in that email that said "view files", and it took me directly to the folder for full access.

However I still cannot view the uploads in the normal folder when logging into dropbox.   Hope that works for you

I am unable to access the files that were uploaded to two of my DropBox File Request Folders.

When I click to view the uploads, I get an error message "Something went wrong, but we think it was a fluke. Try again".

I have received the same message in Chrome, Firefox, Opera, Edge, and Safari. I have cleared the browser caches. I have rebooted my laptop. Still getting the error.

Any suggestions on how to fix this issue?  I must be able to access the files that were uploaded.

Any help is greatly appreciated!

Hey InfoSLSorg, let's jump right into this! 

Is it possible that you have any available plug-ins on your browser that might be causing this? Do you notice the same behavior when using an incognito tab? 

Feel free to send me a screenshot of the error message you receive on your end, while hiding any personal details there.

Keep me posted!

Megan,

I have tried using Ignito in all the browsers. Same error. I was able to access these folders until today!

I have not added any plug-ins to my browsers AND I am having the issue on all my browsers (Chrome, Firefox, Safari, Edge, and Opera).

The files in the two file request folders are critical and I need to access them asap.  Any help is greatly appreciated!

Attaching a screenshot from one of the two that I can't access.

Thank you.

Hey InfoSLSorg, when did this start happening?

Have you tried contacting our Support about this? If so, would you mind sharing your ticket number reference, in order for me to locate it on our system?

The only way I was able to obtain resolution was to find the email from dropbox that alerted me that the client had uploaded the requested documents, then click on the link to the folder inside that dropbox email.  I could not view the files when I directly went into dropbox and found the folder, however.   Try clicking the link in the alert email from dropbox instead

Just started happening today.

I did contact Support after posting this. - started with a Chat, moved to Email. The ticket number is 23842651.  The person I am communicating with is named Derek. The most recent communication they asked me to record the screen showing the error, which I did. The link to the screen recording is https://capture.dropbox.com/mY1rspJayvu7uXD6.

Hey there, InfoSLSorg!

Thanks for the heads-up! I've located your ticket number, and passed my comments to it too. 

I'd suggest that you continue troubleshooting there, since our Support has more tools, and visibility to the account itself and your case might need to go to our Specialized agents.

If you need something else, please let me know and I will be more than happy to help every step of the way!