When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quickly!)

You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.

Hey AFF, sorry to hear about this. Have you tried clearing the Dropbox app's cache, to see if that helps? If not, you can also uninstall and reinstall the app, if you haven't already.

This doesn’t help but thanks anyway

Please follow the instructions in next link to clear it: https://help.dropbox.com/delete-restore/cache-folder

It takes a long time for the scanning process to start on the mobile app

16 Replies

maher1982
Super User
2 years ago
You might find the solution to your issue in the following Dropbox Help article. It covers various troubleshooting steps for camera upload problems, please visit: Camera Uploads Troubleshooting.
Hannah
Dropbox Community Moderator
2 years ago
Hey AFF, sorry to hear about this.

Have you tried clearing the Dropbox app's cache, to see if that helps?

If not, you can also uninstall and reinstall the app, if you haven't already.
AFF
Helpful | Level 5
2 years ago
This doesn’t help but thanks anyway
AFF
Helpful | Level 5
2 years ago
How do you clear the cache?
maher1982
Super User
2 years ago
Please follow the instructions in next link to clear it: https://help.dropbox.com/delete-restore/cache-folder
AFF
Helpful | Level 5
2 years ago
I found the cache clear option, this did not solve any problems
Megan
Dropbox Community Moderator
2 years ago
Hey AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device?
AFF
Helpful | Level 5
2 years ago
Using the latest db version, 368.2.2, iOS 17.4
inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too
Megan
Dropbox Community Moderator
2 years ago
Hi AFF, just wondering if using a different network/cellular data makes any difference.

You mentioned that you already cleared the app's cache. Have you also tried uninstalling, and then re-installing the app?
AFF
Helpful | Level 5
2 years ago
I did not mean to accept the solution and I do not see how to Juon except the solution. It is still a problem. I have not tried a different cellular network. I’m not sure why or how that would make a difference. I did However, try scanning a document from my Fuji scanner and uploaded it to dropbox and it was able to locate so Dropbox is able to locate within the document if it is not scammed by the app on my phone