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Bewlay's avatar
Bewlay
Explorer | Level 3
4 years ago
Solved

Scan file lost completely?

Hi On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved...
Android
Dropbox Paper
Error Messages
Mobile
sync
  • Jay's avatar
    Jay
    4 years ago
    Hi Bewlay, if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi Bewlay, if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.
DaveWilliams's avatar
DaveWilliams
Helpful | Level 6
3 years ago

This is an absolute issue.  I bumped into this recently when scanning checks prior to depositing them for our accounting records.  I now have no scanned image or documentation around the receipt of this other than it going into the bank statements and is a critical failure in our processes.  This is not resolved only answered, this is different.  If the app is going to offer a way to scan or take pictures inside of itself it HAS to keep a local copy until the online version is confirmed, anything short of this and the initial feature should not even exist.

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