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When I use the Files app on iOS, the files are converted to an unknown file.
Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you
13 Replies
- Megan
Dropbox Community Moderator
Hi Sasamen81, welcome to our Community!
Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too?
Also, do you get any specific error during the uploading process, or is the process successful?
Keep me posted, and we'll take it from there!
- Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg…) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)
Same problem even if i upload the folder via dropbox app
removed- Megan
Hi Sasamen81, for security reasons we're not allowed to open any links.
Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me?
Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there?
Hi. I have tried but the error si the same.
- Nancy
Can you please clarify what’s the app version of your Dropbox app?
Also, did you start having this issue after an update or did it occur randomly?
- The dropbox app version is 318.2.2; the iOS version is 16.3.1 (same problem with iPad). Same problem I have been experiencing this problem for several months
- I get this error when I try to upload a folder from iPhone/iPad. it's not the preview. The folder won't open and won't show me its contents. If I create a folder directly from dropbox I have no problems
