Why am I getting a "Can't save" error message when I try to save a scanned doc?

Hi soid, thanks for checking in with us on the Dropbox Community - welcome aboard!

As a first step, could you let me know if you're following these steps to saving a scanned document with your iOS?

If you are, have you by any chance tried clearing your Dropbox mobile app's cache? Maybe that will do the trick.

Keep me posted!

Hi Lusil, thanks for your reply. If I open the Dropbox app, it shows the document saving dialog and I can't go to the Dropbox app without dismissing the scanned document.

I guess the document is lost for me since I hasn't been able to save it for the last 3 hours and it doesn't have any other options to export it in any way.

I'm highly disappointed because I don't wanna scan 20 pages again and find out I can't save them, so I'm unlikely to use the dropbox scan again. I guess I'd like to file a bug report and hope developers fix in the future, otherwise it's unusable beyond 1 or 2 pages scans.

How can I file a bug report?

Thanks for getting back to me and for your feedback on this, soid. 

Just to ensure that we cover as much initial troubleshooting ground as possible, could you also check if you've got sufficient space on your mobile device to create a scanned doc?

Let me know how it goes!

Yes, I have enough space on the device - over 100GB.

Thanks for checking that out for me, soid. 

At this point, I'd recommend continuing via email so that we can have a better look into this behavior.

I found your ticket and can see that it's with a specialized member of the team. I made sure to pass your comments along to them and they've already replied back to you. 

When you have the chance, check your inbox for their latest message and don't hesitate to get back to them with any additional info or questions. Cheers!

Hello NicciSmith, I hope you're having a good day so far!

I've just moved your post here as it seems you're getting the same error message as the OP here.

Just to make sure we have a good idea of your current set up, please let me know the following:

• Version of iOS that your device is running (Settings > General > About)
• Version of the Dropbox app installed (Dropbox app > Account tab > Gear icon in top left > App version)
• Free space available on your device (Settings > General > iPhone Storage)

Let me know and we'll go from there!

Could you try reinstalling the mobile app NicciSmith to see if that helps?

Since you mentioned you're using a paid Dropbox plan, you won't run into the Basic plan's 3 device limit when reinstalling the app.

Let me know how it goes!

This has worked - thank you